At SVS INFOTECH, we strive to provide the best quality services to our clients. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our guidelines for refunds on services provided by SVS INFOTECH.
1. Eligibility for Refunds
SVS INFOTECH may offer refunds under the following circumstances:
Service Unavailability: If the service requested by the client is not available or cannot be provided for any reason, a full refund will be issued.
Cancellation: If the client cancels the service before any work has begun and no expenses have been incurred by SVS INFOTECH, a full refund will be issued.
2. Refund Process
To request a refund, the client must submit a refund request in writing to SVS INFOTECH. The request must include the following information:
- Client's name and contact information
- Service for which the refund is being requested
- Reason for the refund request
Upon receiving a refund request, SVS INFOTECH will review the request and determine eligibility for a refund. If the refund request is approved, SVS INFOTECH will process the refund within a reasonable timeframe.
3. Refund Exceptions
Please note that certain services provided by SVS INFOTECH may be non-refundable. These services include, but are not limited to:
- Services that have already been completed or partially completed
- Customized services tailored to the client's specific requirements
- Third-party services or products purchased on behalf of the client
4. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at firstname.lastname@example.org.